Digital Transformation and Service Design how do they relate?

You've probably heard people around you talk about digital transformation once or twice recently.

It seems to be quite a big thing ;)

I'm certainly not an expert on the topic but when I hear or read about digital transformation I'm amazed how often it reminds me of service design.

But when you think about it, it's actually not that strange because everything digital transformation touches is... a service!

Now I don't know about you but I haven't heard a lot of service designers talk about digital transformation.

So there's definitely still a gap between the two worlds. And that's too bad because I think we have a lot to offer.

To close that gap a bit we should start by having a conversation about relationship between digital transformation and service design.

What do we have in common? What are the big differences? How can we help each other?

As you'll see the goal of the video obviously isn't to determine which one is better is more important.

It's all about creating a shared understanding and levering each others strengths!

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Видео Digital Transformation and Service Design how do they relate? канала Service Design Show