How to win the clash with existing business logic / Chris Ferguson / Episode #134

There is a clash...

A clash between existing business logic and service design.

For instance the focus on value extraction versus value creation. The difference in an open versus hierarchical workstyle. And the emphasis on statistical versus empirical evidence.

If not dealt with in the right way, this clash creates tensions which prevents you from making a positive contribution through your work.

The first step to effectively dealing with these tensions is recognizing that you're in a clash.

Our guest in this week's episode Chris Ferguson calls these tensions double binds. And Chris has been doing some foundational research into this topic.

You're going to learn about the most common double binds that he found through his research.

If you stick around till the end of the episode you'll also walk away with some concrete examples on how you can neutralize these tensions.

And if anything, at least you'll see these tensions coming and can prepare in advance :)

[ 1. GUIDE 📺 ]

00:00 Welcome to episode 134
01:40 Who is Chris
03:30 Question rapid fire round
05:45 Double binds
08:45 Traditional organisations
10:30 Work style tension
18:30 Transforming the organisation
23:00 Business model bind
30:00 Different cultures
35:00 Understanding belief systems
38:45 Learning from others
42:30 Finding your allies
52:15 Structuring projects
55:45 Final thoughts

[ 2. LINKS 🔗 ]
- https://www.linkedin.com/in/1christopherferguson/
- Razorblade Tears (book) - https://amzn.to/3lAXRfl
- The Hard Thing About Hard Things (book) - https://amzn.to/3ADVqN4
- Design Thinking at Work (book) - https://amzn.to/3DAYYlb
- Liminal thinking The pyramid of belief - https://www.youtube.com/watch?v=2G_h4mnAMJg
- The Campfire - https://www.servicedesignshow.com/campfire/

[ 3. COMMUNITY 👋 ]
Hello rockstar, good to see that you've made it all the way down here!

This Show is all about empowering you with the most effective skills and strategies so you can design services that win the hearts ❤️ of people and business.

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