Giving service design away, going in-house and the need for a compelling vision / Jamin Hegeman / 19
We need to be giving service design away. At least according to Jamin Hegeman. Jamin has moved from Adaptive Path to become the head of design at Capital One financial services division. We talk about why he did that. And finally we address the need for a compelling vision and how management people are missing the point here.
Subscribe to the channel and join the ever growing community ➜ https://goo.gl/TMTBiF
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EPISODE GUIDE
02:00 - First encounter with Service Design.
03:55 - What does giving service design away mean?
12:15 - Why did I go in-house?
21:00 - What is a compelling vision?
28:46 - Big question: what are the big questions within service design?
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🔔 NEVER MISS AN EPISODE
Subscribe to the channel and always stay one step ahead in Service Design
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🎙️ LISTEN TO THE PODCAST
Listen to the Service Design Show on your daily commute!
* SoundCloud ➜ https://go.servicedesignshow.com/podcast
* iTunes ➜ https://go.servicedesignshow.com/itunes
🚀 THE UNIVERSITY
Take your Service Design skills to the next level.
https://go.servicedesignshow.com/university
----------------------------------------
On the Service Design Show we discuss how to make a POSITIVE IMPACT through design. If you're interested in Service Design, Design Thinking, Customer Experience, Business Innovation, Organisational Change and Creative Leadership we'd love to have you subscribe and join us!
🔔 SUBSCRIBE
https://go.servicedesignshow.com/subscribe
Видео Giving service design away, going in-house and the need for a compelling vision / Jamin Hegeman / 19 канала Service Design Show
Subscribe to the channel and join the ever growing community ➜ https://goo.gl/TMTBiF
----------------------------------------
EPISODE GUIDE
02:00 - First encounter with Service Design.
03:55 - What does giving service design away mean?
12:15 - Why did I go in-house?
21:00 - What is a compelling vision?
28:46 - Big question: what are the big questions within service design?
----------------------------------------
🔔 NEVER MISS AN EPISODE
Subscribe to the channel and always stay one step ahead in Service Design
https://go.servicedesignshow.com/subscribe
🎙️ LISTEN TO THE PODCAST
Listen to the Service Design Show on your daily commute!
* SoundCloud ➜ https://go.servicedesignshow.com/podcast
* iTunes ➜ https://go.servicedesignshow.com/itunes
🚀 THE UNIVERSITY
Take your Service Design skills to the next level.
https://go.servicedesignshow.com/university
----------------------------------------
On the Service Design Show we discuss how to make a POSITIVE IMPACT through design. If you're interested in Service Design, Design Thinking, Customer Experience, Business Innovation, Organisational Change and Creative Leadership we'd love to have you subscribe and join us!
🔔 SUBSCRIBE
https://go.servicedesignshow.com/subscribe
Видео Giving service design away, going in-house and the need for a compelling vision / Jamin Hegeman / 19 канала Service Design Show
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