Walking in the Customer’s Shoes: Navigating the customer journey using Sankey Diagram in Power BI

Create the customer journey flow using Sankey Diagram in Microsoft Power BI in a few minutes with a few clicks.

Walking in the Customer’s Shoes: Navigating the customer journey using Sankey Diagram in Microsoft Power BI is a guide that will help you understand your customers better by visualizing their journey through your business. You will learn how to create a Sankey diagram in Power BI and how to use it to identify areas where you can improve your customer experience.

To use a Sankey diagram to improve your customer experience, you will need to identify areas where there are bottlenecks or where customers are dropping off. Once you have identified these areas, you can take steps to improve the customer experience in these areas.

For example, if you see that a lot of customers are dropping off at the checkout stage, you can try to make the checkout process easier or more convenient. You can also try to identify why customers are dropping off and address those issues.
Install ChartExpo Sankey Diagram Microsoft Power BI custom visual
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Video Summary:
This Customer Journey Sankey diagram in Power BI is a good example to visualize how customers interact with your business at different stages of their journey. You can take steps to improve the customer experience in these areas.

Chapters:
0:00 Data requirements for Sankey Diagram
0:45 How to add ChartExpo add-in for Sankey Diagram in Power BI?
1:10 How to add data source for Sankey Diagram?
1:43 How to bind data model with ChartExpo Sankey Diagram?
3:05 How to enable trial mode?
3:26 How to remove watermark from Sankey Diagram?
3:58 How to customize Sankey Diagram with different set of properties?

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Видео Walking in the Customer’s Shoes: Navigating the customer journey using Sankey Diagram in Power BI канала ChartExpo