How Customer Experience Can Drive Product Development with Ray Iveson | Brainfluence

In this Brainfluene episode, Ray Iveson, Vice President of Research and Development at Duracell, shares why the way in which consumers respond to products is just as important as the qualitative measurements that make up new product development. Listen in to learn how he correlates those measurements to the overall consumer experience and perception, as well as the importance of measuring the things you’re not being told by consumers in order to get the complete picture of how your product really stacks up.
Show notes page for audio, text, and resources: https://www.rogerdooley.com/ray-iveson-cx

You'll learn:
- How the research that Ray does fits into larger organizational goals.
- The many ways in which customer response is measured.
- Some of the newer ways used to measure the customer experience.
- The objective measures used to monitor how consumers respond to flashlights. 
- Some of the most surprising things that have come out of Ray’s research.

Ray has 30 years of experience developing measurement systems related to product efficacy. The inventor or co-inventor of more than 70 novel and proprietary measurement systems, technical methods, software systems, and consumer perception models, Ray currently serves as Vice President of the Methods and Measurements and Global Quality Assurance Department at The Duracell Company.

Видео How Customer Experience Can Drive Product Development with Ray Iveson | Brainfluence канала Roger Dooley