The Feeling Economy

A “Feeling Economy” is emerging, in which AI performs many of the analytical and thinking tasks, and human workers gravitate more toward interpersonal and empathetic tasks. Although these people-focused tasks have always been important to jobs, they are now becoming more important to an unprecedented degree. To manage more effectively in the Feeling Economy, managers must adapt the nature of jobs to compensate for the fact that many of the analytical and thinking tasks are increasingly being performed by AI, and, thus, human workers must place increased emphasis on the empathetic and emotional dimensions of their work.
Based on the article "The Feeling Economy: Managing in the Next Generation of Artificial Intelligence (AI)" by Ming-Hui Huang, Roland Rust, and Vojislav Maksimovic.
https://doi.org/10.1177/0008125619863436

California Management Review
Volume 61, Issue 4
https://cmr.berkeley.edu

Видео The Feeling Economy канала California Management Review