Member-Centric Architecture at BJ's Wholesale Club #shorts
The development of systems often focuses on efficiency as the primary goal without initially considering the impact on the member experience. At BJ's Wholesale Club, CIO Anjana Harve advocates for a shift in perspective and suggests that systems be developed from the beginning with the member at the core through what she describes as a "member-centric architecture." Listen to the full interview to hear how Anjana leverages this architecture to improve the digital customer experience.
#customerexperience #enterprisearchitecture
Видео Member-Centric Architecture at BJ's Wholesale Club #shorts канала Metis Strategy
#customerexperience #enterprisearchitecture
Видео Member-Centric Architecture at BJ's Wholesale Club #shorts канала Metis Strategy
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