How to Perfect Your Customer Cadence Calls

#CustomerCadenceCalls #customersuccess
Customer Cadence Calls are a part of nearly every Customer Success strategy and journey plan. As such, it is encouraging for Customer Success professionals to speak about their book of business frequently at most cadence calls or at a particular cadence call.

On the one hand, these customer cadence calls, are truly predominant in the Customer Success world and most Customer Success Executives must figure out the right cadence and keep it flexible to ensure every touchpoint proves value.

Moreover, it is the CSM’s responsibility to transform these Customer Cadence Calls into more in-depth, substantial, and compassionate conversations.

One of the first steps in developing Customer Success strategies is to look at the customer engagement model and identify significant contributions of Cadence Calls.

That’s why it’s a topmost priority to set up a cadence plan to ensure that we spend our valuable time with our customers effectively.

In this fireside chat, Bri Adams, Customer Success Manager, Churn Zero, shares her wisdom on conducting a Customer Cadence Call. Adams also highlights the significance of setting up cadence guidelines and strategies to align the cadence calls with engagement models.

Watch the full video now and learn more about Customer Cadence Calls.

0:00 Intro
01:42 Cadence Calls Risk
02:40 Importance of Cadence Calls
04:51 Cadence Guidelines Benefits
05:34 Cadence Calls Topics
06:57 Strong Talk with Customers
09:16 Cadence Call Preparations
10:55 After Cadence Calls
12:28 Types of Cadence Calls
13:39 Aligning Cadence Calls

Here are some bonus resources for you!

📑 Read Bri Adam’s blog: Retention Deficit: How To Keep Customers by Talking About More Than Your Product
https://churnzero.net/retention-deficit-how-tokeep-customers-by-talking-about-more-than-your-product/

📑 Blog: How to Set Your Kick-off Meetings Up for Success
https://www.csmpractice.com/kick-off-meeting

🎥 Video: How to have a Powerful Engagement in a Customer Welcome Call
https://youtu.be/xP4wCWq8gh4

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Видео How to Perfect Your Customer Cadence Calls канала CSM Practice