Building your 90-Day Plan as Newly Hired Customer Success Executive

In this video, Dutta Sadatip shares what a 90-day CS executive plan should look like and how it is essential for CS executives to secure early wins, build credibility quickly, and earn the trust of customers and colleagues.

Whether you're in the interview process or about to start a new position, you need to know how to build an excellent 90-day plan. The actions you take in the first few months in your position will have a major impact on your overall success or failure.

In this Chat & Learn series, we have Dutta Sadatip, a global thought leader, keynote speaker, and tech industry veteran who specializes in customer strategy, customer acquisition, customer retention, and scaling operations.

Watch this video to get a full understanding of Building 90-Day Plan as Newly Hired Customer Success Executive
00:00 Intro
01:48 Strong CS Organization
04:20 Next Step Approach
05:54 Customer Success Metrics
08:15 Meet Quantifiable Goals
09:10 Customer Impact Change
10:57 90 Day Plan
12:52 Challenges in 90 Days
14:54 Key Components of Plans
18:07 Recommendation for CS executives

⏬ DOWNLOAD FREE SLIDES:
How to Develop a 90-Day Plan for Customer Success Executives by Dutta Satadip https://csmpractice.lpages.co/dutta-satadip-transforming-with-customer-success/

Here are some bonus resources for you!

Want to know more about Customer Success strategies?
📑 Read this blog now:
Launching Customer Success in Early-stage Startups
https://www.csmpractice.com/launching-cs-in-early-stage-startups/

🎥 90-Day Plan for the First VP of Customer Success | Irene Lefton
https://www.youtube.com/watch?v=rb6jhr6cbkA

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READY TO BUILD A WORLD-CLASS CUSTOMER SUCCESS PROGRAM?

Working with our world experts will provide your leadership team with the focus they need to deliver ongoing improvements to your Customer Success approach. With our programs, you will have access to expert advice, innovative strategies, and proven methods. Your team will adapt new processes and face your unique core challenges in a manner tailored to your business model with expert-led training sessions.

☎️ To begin your journey to becoming a best-in-class Customer Success organization, contact us today: https://csmpractice.lpages.co/call/

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