Kepner-Tregoe problem solving and simulation improve incident, problem, and change management.
Christoph Goldenstern, VP of Strategy & Service Excellence, explains how Kepner-Tregoe’s “plug-ins” for ServiceNow support IT Service management teams to drive improvements in incident, problem and change management. Christoph also unveils new troubleshooting simulation technology designed to bridge the gap between classroom and real-world situations. Teams can now practice critical problem solving skills in a real, but safe learning environment.
Видео Kepner-Tregoe problem solving and simulation improve incident, problem, and change management. канала KT Kepner-Tregoe
Видео Kepner-Tregoe problem solving and simulation improve incident, problem, and change management. канала KT Kepner-Tregoe
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