#2 ServiceNow Incident Management | A Complete Tutorial for Admins and IT Users

This the second part of ServiceNow Incident Management | A Complete Tutorial for Admins and IT Users (Link- https://youtu.be/KEkoqz6OMDQ). This video introduces you to the complete understanding of Incident Application in ServiceNow and working on Incident application as an Admin and ITIL User.

ITIL users will learn how incident management process works in ServiceNow and how to do reporting in ServiceNow on different fields on Incident.

Admins will learn how to configure and administer Incident application.

This video will cover:
- Incident Reporting 00:10
- Table used in reporting on incident table 07:14
- How to create a report 09:14
- Priority data look up rules 26:45
- How to create module to create incident with template 35:50
- Assignment rules for incident 41:18
- Incident Notification 46:15
- Incident Configuration 47:49
Who should watch this tutorial:
 If you want to learn Incident application in ServiceNow
 If you work on incidents in ServiceNow
 If you are new to ITIL and ServiceNow
 If you work as IT agent in ServiceNow
 If you want to do reporting in ServiceNow
 If you want to configure Incident application as an administrator with ITIL and ServiceNow best practices

#IncidentManagement #ServiceNow #ServiceNowIncident

Видео #2 ServiceNow Incident Management | A Complete Tutorial for Admins and IT Users канала SAASWITHSERVICENOW