Eurostar and Eurotunnel delays: what can I claim?

Normal compensation rules for UK trains don't apply on Eurostar or Eurotunnel. So what are your rights if you're delayed on these cross-Channel services?

Chapter Headings
0:00 - Intro
0:51 - Eurostar v Eurotunnel: how rights vary
1:42 - Eurostar delays
4:25 - Eurotunnel delays
6:00 - Rejected claims

Links for this video
Rail Passengers Regulation (Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007)
https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32007R1371&from=EN
Consumer Rights Act 2015, section 49
https://www.legislation.gov.uk/ukpga/2015/15/section/49
Eurostar: Claim Your E-Voucher
https://compensation.eurostar.com/?lang=EN#/
Eurostar: Claim a Partial Refund
https://prr.eurostar.com/#/
Eurotunnel Conditions of Carriage, 23 December 2020
https://www.eurotunnel.com/Eurotunnel/files/f1/f1bbce43-a8a5-4505-84ee-af0b41a48ff6.pdf
SNCF Mediator
https://www.sncf.com/en/customer-service/dispute-management/sncf-mediator
Eurotunnel internal complaints procedure
https://www.eurotunnel.com/uk/complaints-procedure/

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♨️ IMPORTANT INFORMATION:
This video is published by Employment Law Services Limited. The information in this video is for general guidance only and, although the presenters and publisher believe it was correct at the time it was recorded (April 2020), the law may have changed since then. You should always seek your own independent legal advice. Please note that for employment law, the law explained applies to England, Scotland and Wales. For all other areas of law, it applies to England only.

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Видео Eurostar and Eurotunnel delays: what can I claim? канала Daniel Barnett, Barrister