The Four Business Dimensions of ITIL 4

Pink leads the way... again!

Core to ITIL 4 is the Service Value System (SVS) – four dimensions of service management that are critical to the effective and efficient facilitation of value for customers and other stakeholders.

These four dimensions are broken down as:

• Organizations and people
• Partners and suppliers
• Information and technology
• Value streams and processes

For this informative webinar, Troy DuMoulin will give an overview of each of the four dimensions and explain how a good understanding of these dimensions is necessary within the context of the Service Value Chain.

Видео The Four Business Dimensions of ITIL 4 канала PinkVIEWS