ITIL 4 - Introduction to Key Concepts
In this webinar, we will provide an overview of the key concepts of the ITIL 4 Framework. We will discuss the major differences between ITIL V3 and ITIL 4, and provide an overview of the ‘new’ concepts that have been added to the new version:
1) the key concepts of creating value with services;
2) the ITIL 4 Service Value System (SVS)
3) the four dimensions of Service Management
4) the ITIL 4 guiding principles
The webinar will end with a Q&A session, where participants can ask questions about ITIL concepts, the new examination and certification scheme, or any other questions related to Service Management.
If you are interested in IT Service Management and have peaked a curiosity for learning more about the new ITIL 4 Framework, this webinar is the perfect opportunity for you.
Note that this is a FREE webinar – you don’t have to pay for anything – join for a free educational experience!
0:00 Introduction
0:36 House Rules
2:11 Agenda: Key Concepts of ITIL 4
3:41 What is Service Management?
5:38 A Summary of Service Management
7:17 So Where Does ITIL Fit In?
8:58 ITIL Through The Decades
10:38 ITIL V3 vs ITIL 4-What Has Changed?
12:49 Purpose Of A Service Value System
14:48 Service Value System And Service Value Chain
16:45 The Five Components Of The Service Value System
20:56 The Service Value Chain and ITIL Practices
22:22 Introduction to the Four Dimensions
26:00 The 4 Dimensions
27:10 The ITIL4 Certification Scheme
30:27 Webinar Summary - What Did We Learn Today?
31:49 Resources & Downloads
33:19 Upcoming Training Courses
34:29 Questions and Answers
#itil4 #servicemanagement #itsm
Видео ITIL 4 - Introduction to Key Concepts канала Cybiant
1) the key concepts of creating value with services;
2) the ITIL 4 Service Value System (SVS)
3) the four dimensions of Service Management
4) the ITIL 4 guiding principles
The webinar will end with a Q&A session, where participants can ask questions about ITIL concepts, the new examination and certification scheme, or any other questions related to Service Management.
If you are interested in IT Service Management and have peaked a curiosity for learning more about the new ITIL 4 Framework, this webinar is the perfect opportunity for you.
Note that this is a FREE webinar – you don’t have to pay for anything – join for a free educational experience!
0:00 Introduction
0:36 House Rules
2:11 Agenda: Key Concepts of ITIL 4
3:41 What is Service Management?
5:38 A Summary of Service Management
7:17 So Where Does ITIL Fit In?
8:58 ITIL Through The Decades
10:38 ITIL V3 vs ITIL 4-What Has Changed?
12:49 Purpose Of A Service Value System
14:48 Service Value System And Service Value Chain
16:45 The Five Components Of The Service Value System
20:56 The Service Value Chain and ITIL Practices
22:22 Introduction to the Four Dimensions
26:00 The 4 Dimensions
27:10 The ITIL4 Certification Scheme
30:27 Webinar Summary - What Did We Learn Today?
31:49 Resources & Downloads
33:19 Upcoming Training Courses
34:29 Questions and Answers
#itil4 #servicemanagement #itsm
Видео ITIL 4 - Introduction to Key Concepts канала Cybiant
Показать
Комментарии отсутствуют
Информация о видео
Другие видео канала
The Importance of a Cyber Security FrameworkClosing and Automation Days Asia Award Ceremony by Jan-Willem MiddelburgDay 1 - Automation and Conversational Voice AI by SingHui TeoTeaser ADA 2023Overcoming Operational Challenges & Barriers To Scale In Automation Project by Tim Mosholt | Track 3Introduction to Robotic Process Automation2022 Technology OutlookIntroduction to Robotic Process Automation (RPA)Anmol Sachdeva | Workshop: Achieving Ultimate Infrastructure Automation with Pulumi and Python#ADA2023: Jan-Willem Middelburg on Opening Keynote - Unlocking Automation Excellence #shortsProcess Mining: Application of Data Science by Nivarthana Sandeepani | Track 2Vipul Tiwari | Citizen Development Program: Unlocking Organizational Innovation and Growth | ADA23Day 2 - Workshop Service Automation Blueprint by Jan-Willem MiddelburgNisarg Kadam | Workshop: Exploring UiPath Clipboard AI and Document Understanding AI CapabilitiesEnterprise Big Data Professional CourseDay 1 - RPA in the Modern Enterprise, for Covid 19 Recovery and Beyond by Eric NguyenAnimesh Rastogi | Writing Kubernetes Controllers with Golang | ADA23Introduction to the Service Automation Foundation CourseHyperAutomation In Healthcare The Good, The Bad And The Future by Dr Mazin Gadir | Track 1An Introduction to Service AutomationIAITAM Certification Overview | Which Certification to Take?