Day 2 - Workshop Service Automation Blueprint by Jan-Willem Middelburg

Are you considering to automate your existing service offering, but don’t know how to start? In this workshop, Jan-Willem Middelburg, author of the Service Automation Framework will showcase how you can use the Service Automation Blueprint to design and create fully automated services.

The Service Automation Blueprint is one of the seven techniques of the Service Automation Framework. It most frequently used as a tool in order to visualise how a service is delivered by a service provider. In order to automate a service, it is necessary to exactly understand how a service ‘flows’ through an organisation, and where the interactions and interfaces with the Users are.

Drawing a Service Automation Blueprint is one of the first steps towards service automation. In this workshop, we will therefore briefly explain the key layers and elements of the blueprint. Afterwards, we will review a number of real-world service automation blueprints and teach you how to make them by yourself.

#automation #blueprint #serviceautomationframework

Видео Day 2 - Workshop Service Automation Blueprint by Jan-Willem Middelburg канала Cybiant