Listen like FBI negotiator Chris Voss

Chris Voss is a global corporate negotiation expert; a former FBI hostage negotiator, CEO of the Black Swan Group and author of the national best-seller: "Never Split The Difference: Negotiating As If Your Life Depended On It". His company specialises in solving business communication problems, using hostage negotiation solutions.

Chris says the cost of not listening in the corporate world amounts to 70% of opportunities missed.

Chris points out the 'Yes addiction' our society has in its communication, intent on extracting a yes from the other person in the conversation. The single biggest force in decision making is avoiding a loss or rejection, not to accomplish again - simply considering the phrasing of a question can make for more productive conversation.

Chris shares dramatic stories of how listening between the lines saved the day in dangerous negotiations. His bite-sized pieces of wisdom based on years of experience are truly valuable.

Tune in to Learn

How observational statements get speakers to say more than questions How control of conversations can work like judo How to summarise another person's perspective

00:00 Opening
00:50 Introduction
03:45 What do you think the cost of not listening for clients is?
04:55 What do you think it was that they weren’t listening to or for?
06:08 Being told No
07:04 When you’re listening, how important is it for what the other person’s going to lose rather than what they’re going to gain?
09:53 Chris, when you listen deeply, one of those big causes, the cost of the status quo have you helped the other person understand the cost of the status quo when they may not even be conscious of it themselves?
11:30 when you volunteered on a crisis hotline
14:14 Questions or observations that are actually questions
16:22 Examples of the person in control of the conversation is actually the listener
19:42 Work with the tobacco farmer

Видео Listen like FBI negotiator Chris Voss канала Oscar Trimboli