Negotiation Skills: The Secret Use of "Why" | Chris Voss

Former FBI Hostage Negotiator Chris Voss of The Black Swan Group teaches the secret way to use the word "Why".

Chris Voss | CEO & Founder, Author | The Black Swan Group
Chris has 24 years of FBI experience and was the former FBI Lead International Kidnapping Negotiator. Chris is the author of negotiation best-seller, "Never Split The Difference."

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