Customers the day after tomorrow: Full keynote Steven Van Belleghem (in San Francisco)

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I recently gave a keynote presentation at the customer summit of software company Sparkcentral in San Francisco.
This was a small, intimate, event with about 100 customers of SparkCentral in the room. Brands in the room are Uber, Netflix, Zappos, T-Mobile, Delta Airlines and many more. Spark central has a pretty impressive customer list and it was awesome to present for this group of leading companies.
The story of my keynote is around the customer in the day after tomorrow. During fall 2017 my new book will come out (Customers the Day after Tomorrow) and this is a sneak peak on the story of the book. These are my current ideas. Let me know what you think. Please share your feedback in the comments to help me improve my storyline. Thank you for that.

More about Steven
Steven is an expert in customer focus in a digital world. He is a popular speaker at home and abroad. In his keynote presentations, Steven takes his audience on a journey to the world of modern customer relationships in a clever, enthusiastic and inspiring way.

Steven is the author of three bestselling books. He became known for his first book, The Conversation Manager, which won the award for most innovative marketing book of 2010. Steven also wrote The Conversation Company and his most recent book, When Digital Becomes Human. When Digital Becomes Human received the award of 'Best Marketing Book of 2015'. Over 85,000 copies of his books were sold.

Steven is also an entrepreneur. He is a partner in consultancy firm Nexxworks, a co-founder of Zembro (a wearable start-up) and the co-founder of content creation company Snackbytes. He spent the first 12 years of his career as a consultant and managing partner of the innovative market research company InSites Consulting. During that time, the company grew from 8 to 130 staff with offices in 5 countries. Steven is also a part-time marketing professor at Vlerick Business School.

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For all details, check www.stevenvanbelleghem.com

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