Steven Talks: Interview with the management team of Centraal Beheer

I had the pleasure of interviewing the management team of Dutch insurance company Centraal Beheer. They are an excellent example of an organisation that is completely reinventing its customer experience. They are evolving from selling products to becoming a services company. I love their approach of becoming a partner in their customers’ lives. Their objective is to become a partner in life and they have some excellent consumer cases that illustrate the efficiency of their strategy.

Steven Van Belleghem loves to give keynote presentations about the future of customer experience. He is focusing all his research on this topics, he wrote 4 international bestsellers on this topics and he is a global keynote speaker on the future of customer experience.

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If you would like to have more info on Steven Van Belleghem, please visit www.stevenvanbelleghem.com

Видео Steven Talks: Interview with the management team of Centraal Beheer канала Steven Van Belleghem