Expert Talk: Demystifying Knowledge-Centered Service | SearchUnify

Knowledge-Centered Service is a proven methodology that promotes the continuous generation of demand-driven and self-correcting knowledge by many, thus empowering support organizations to scale their operations while meeting the ever-changing needs of their customers.

Cognitive Search is a key component of the KCS process and empowers your knowledge workers and support mavens to capture information and create knowledge articles with a single click -as they are solving a case!

Hear our KCS Certified Expert, Brian Corcoran talk about what KCS is, how it works and how cognitive search can enable support organizations to follow KCS best practices and in turn, increase their support capacity.

For more information, tune into our podcast on successful KCS implementation: https://bit.ly/37U2ibs

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