Sustaining a High-Performance Culture with Principal and World Fuel Services CIOs | Technovation 768

Our latest episode features a panel from our Metis Strategy Digital Symposium in May 2023 where Kathy Kay, CIO of Principal Financial Group, and Josh McLean, CIO of World Fuel Services, discuss the topic of sustaining a high-performance culture in times of change. Kathy describes the culture of Principal when she joined the company remotely during the pandemic, explains the necessity of leadership driving the cultural transformation, and speaks to the way she responds to misalignments in the culture of the company. Josh covers the elements of World Fuel’s cultural transformation, how he quantifies and measure culture, and how he communicates constructive feedback to his organization. Finally, both executives look ahead at how hybrid work environments, generative AI, and more will impact the practices around culture at their companies.

0:00:00 Introduction
0:02:52 The Culture at Principal Financial When Kathy Joined in 2020
0:05:53 Elements of World Fuel Services' Cultural Evolution
0:07:51 Operationalizing Culture and Metrics to Measure Performance
0:10:00 How Company Leadership Drives Cultural Transformation at Principal
0:13:57 How Kathy Responds to Cultural Misalignment Within Principal
0:16:33 Communicating and Receiving Constructive Feedback
0:20:11 New Practices for Driving Culture in a Hybrid Environment
0:22:33 Approaching Generative AI Within Principal Financial and World Fuel
0:25:16 Advice for Diagnosing Culture Challenges Within Your Organization
0:27:40 Outro

An audio-only version of this interview is available as episode 768 of Metis Strategy’s podcast, #Technovation with Peter High. Learn more at http://bit.ly/Technovation-768.

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Видео Sustaining a High-Performance Culture with Principal and World Fuel Services CIOs | Technovation 768 канала Metis Strategy