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Introduction to ITIL Service Design

ConnectSphere's Jo Peacock introduces the second stage of the ITIL service lifecycle -- Service Design. She introduces principles of Design combined with an overview of the processes covered in the ITIL Service Design best practice guidance.

ITIL® is a registered trademark of Axelos Limited

Видео Introduction to ITIL Service Design канала Connectsphere
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10 октября 2013 г. 22:58:51
00:06:53
Connectsphere
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