How to use the Net Promoter Score to GROW sales

This video explains what the Net Promoter Score (NPS) is, how to use it, and how to make it better. Don't know why SO many companies use the Net Promoter Score / NPS? Want to know how the Net Promoter Score (NPS) is calculated? Or what to do when you have your Net Promoter Score / NPS results? Also, where does the Net Promoter Score (NPS) go wrong? In this short beginner tutorial we'll jump in to all these basics.

00:00 - Intro
00:10 - What is the Net Promoter Score / NPS?
00:23 - Why do people use it?
00:40 - How to calculate your Net Promoter Score / NPS?
01:05 - The problem with the Net Promoter Score / NPS
01:15 - How to make the Net Promoter Score / NPS better
01:38 - How to ask the Net Promoter Score / NPS question

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