Transforming Customer Experience and Building a Connected Workforce - Viki Michael & Jen Meredith

2020 highlighted the need to rapidly enable the frontline worker & customers through remote and self-service solutions to not just improve efficiency, but also keep people safe. Our client, a leading water utility in the UK, was looking to use digital technology to reimagine their processes and we were able to deploy a solution for them in just 6 weeks to meet rising customer expectations of service.

In this engaging webinar, find out more about how the Vyntelligence technology not only kept people safe, but also improved field efficiency for a leading water utility in the UK to deliver key outcomes, such as speed of implementation, ease of adoption and reduced field visits.
Please join Viki Michael, Senior Product Marketing Director and Jennifer Meredith, Regional Sales Director to learn more about:

● The challenges faced by the UK industry and the impact of smart digital technology in improving customer service
● The role of simplicity in delivering change rapidly to make better use of a skilled workforce, build a first-time right culture and realise business outcomes faster
● How we worked together in partnership with our client to ensure we upheld their motto of “Everyone home safe every day”

Видео Transforming Customer Experience and Building a Connected Workforce - Viki Michael & Jen Meredith канала IWA Water Loss Specialist Group