Masters of Service Design: Jim Kalbach - Service Design & Experience Mapping
Jim Kalbach, acclaimed author of "Mapping Experiences" and "Jobs To Be Done", discusses Service Design strategy, methodologies, and journey mapping. He then answers questions from our open Q&A session.
Видео Masters of Service Design: Jim Kalbach - Service Design & Experience Mapping канала Service Design Network Dallas Chapter
Видео Masters of Service Design: Jim Kalbach - Service Design & Experience Mapping канала Service Design Network Dallas Chapter
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3 июня 2020 г. 9:09:32
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