How To Be More Diplomatic & Polite - Business English

There are times when we need to be direct in business, but there are also times when we need to be more diplomatic and polite. In this Business English lesson, I share 6 great tips to help you communicate successfully in meetings, negotiations & discussions.

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The 6 tips/chapters in this lesson:
0:00 Intro
1:27 1. Use softeners
4:22 2. Use negative questions
5:46 3. Listen and show understanding
6:53 4. Use the word "sorry"
7:36 5. Avoid negative words
8:44 6. Use modal verbs - could, would & might
9:29: Your turn! Try this task

The task
Can you make the following sentences more diplomatic & polite? Leave your answers in the comments:
1. There’s a problem with the software. (tip 1)
2. It would be cheaper to hire a freelancer. (tip 2)
3. A: He doesn’t have the right qualifications for the job.
B: I disagree! (tip 3)
4. Can I say something here? (tip 4 & 6)
5. I think that’s a stupid idea. (tip 5)
6. Can you send us more details please? (tip 6)

Music credits:
Intro music: Far Away by MK2
Background music: Honey and Milk by The 126ers

Видео How To Be More Diplomatic & Polite - Business English канала Derek Callan - English for Professionals