WEBINAR: Creating an Actionable Customer Journey Map

A Customer Journey Map can serve as the underlying structure of your customer experience strategy, offering a clear view of customer interactions as they navigate throughout your organization. But the key to developing an accurate map of those interactions, and therefore a single view of your customers’ experiences, is not only obtaining the customer’s perspective of that journey, but building it using input from the various departments across your company that affect the customer experience. What you’ll learn:

-How to map your customer’s journey to better understand human and digital touch points

-How to align the actions, processes and resources it takes to make each interaction exceptional

-How to empower all your customer-facing employees to deliver a great customer experience with every interaction

Видео WEBINAR: Creating an Actionable Customer Journey Map канала Balance Interactive