Tracking Customer Journeys to Reduce Churn

Understanding how your customers move through the desired lifecycle (onboarding, adoption, renewal, advocacy) with your organization is a critical component of Customer Success.

If you don’t have a good handle on the milestones needed to drive your customers to success and a way to track their progress, you are most likely going to encounter a churn problem. And if you aren’t experiencing a churn problem now, you certainly have a process problem, which will be a poor experience for your customers.

Join our 20-minute webinar with an informative talk on the impact customer journey mapping can have for your organization and how you can manage it in ChurnZero.

Topics to be discussed include:
• Why it’s so important to understand your customers’ entire journey
• How to create the milestones with trackable tasks and achievements
• What insights you can uncover to identify trends as well as drill down to Account and Contact levels

Speaker: Casey Altieri, Director of Sales, ChurnZero

Видео Tracking Customer Journeys to Reduce Churn канала ChurnZero