Knowlarity: Call Center Solution

Knowlarity's inbound call center solution helps various organizations to administer incoming product support and information inquiry from customers. Watch this video you will learn :

1. An overview of call center solution call flow.
2. How to configure agents on your Super Receptionist panel.
3. Tracking and managing the calls landing on your virtual number.
4. An overview of Agent's and Supervisor's panel.
5. How to transfer the call to other representatives in Agent's panel.
6. How to make a conference call with other representatives in Agent's panel.
7. Live call tracking in Supervisor's panel.
8. Sorting and downloading your call data for a particular date or a range of dates.
9. Downloading call recordings.
10. Blacklisting a caller from back-end panel (MySQL panel).
11. How to configure your holidays and working hours in back-end panel (MySQL panel).

Видео Knowlarity: Call Center Solution канала Knowlarity