AI Powered Contact Center Analytics (Cloud Next '18)
In this session, we'll pull back the curtain on how Google AI is used to help discover topics in the sea of historical calls coming to a contact center. Topic extraction from call and chat logs tends to be a very manual and laborious process, taking weeks or months. In this session, we'll talk both about how Google AI can help reduce this time to merely hours and cover a few use cases in which such analytics can turn an insight into action in merely minutes.
Event schedule → http://g.co/next18
Watch more Machine Learning & AI sessions here → http://bit.ly/2zGKfcg
Next ‘18 All Sessions playlist → http://bit.ly/Allsessions
Subscribe to the Google Cloud channel! → http://bit.ly/NextSub event: Google Cloud Next 2018; re_ty: Publish; product: Cloud - General; fullname: Daryush Laqab;
Видео AI Powered Contact Center Analytics (Cloud Next '18) канала Google Cloud Tech
Event schedule → http://g.co/next18
Watch more Machine Learning & AI sessions here → http://bit.ly/2zGKfcg
Next ‘18 All Sessions playlist → http://bit.ly/Allsessions
Subscribe to the Google Cloud channel! → http://bit.ly/NextSub event: Google Cloud Next 2018; re_ty: Publish; product: Cloud - General; fullname: Daryush Laqab;
Видео AI Powered Contact Center Analytics (Cloud Next '18) канала Google Cloud Tech
Показать
Комментарии отсутствуют
Информация о видео
Другие видео канала
Contact Center AI: Fireside Chat with No Jitter & Sheila McGee-SmithBuilding a Modern Contact Center: Best Practices from the FieldKubernetes, Serverless, and You (Cloud Next '18)Forrester: The Dawn of Enterprise AIGoogle's Deep Mind Explained! - Self Learning A.I.Data Scientist Interview Tips & Career Advice (Uber, ex-Amazon)The 5 Best Call Center Software For Your Business (Review 2021)What is Adobe Analytics?Improve Contact Center Performance - Study your best performers AHT and learn from their techniques.REPLAY - The future of tech, AI, quantum physics as seen by Google and Alphabet CEO | AFPHow AI is Transforming Customer Care (Cloud Next '18)The journey to becoming a Google Cloud Architect - Part 1Building the World's Largest Enterprise Data Warehouse with BigQuery (Cloud Next '18)How Ocado Leveraged AI on Google Cloud to Transform their Retail Platform (Cloud Next '18)AlphaFold: The making of a scientific breakthroughTransform customer service with Contact Center AIMitel Demonstrate the Power of Google Contact Center AICloud Networking for the Hybrid Enterprise (Cloud Next '19)IoT at the Edge: Bringing intelligence to the edge using Cloud IoT (Cloud Next '18)A Security Practitioners Guide to Best Practice GCP Security (Cloud Next '18)