The 8 Must-Have Tools for Flawless Customer Success

Are you activating, onboarding and most importantly, retaining new customers? In this video, I’m going to share the 8 tools that you need for your customer success process.

DOWNLOAD: EBR Flow Planner™ - 9 Box Model to Run Your Executive Business Reviews, Retain High-Value Clients & Increase Expansion Revenue - https://bit.ly/3jlambq

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Let’s pop the hood of your SaaS retention engine.

The machine that creates your revenue, that turns new customers into long term LTV...

Pry apart each leaky valve, tighten each bolt and make sure you’re running a fine-tuned growth-maximizing machine.

I’ll give you the 3 tools I recommend to improve EACH of the 8 key parts.

I love SaaS business models because they’re ideal for generating cumulative wealth…

Provided you have a great Customer Success system.

If you don’t, churn rates slowly creep higher and higher and the LTV of each customer drops.

I’ve identified that there are 8 key areas of a flawless Customer Success system that require a solution. In each category, there are multiple tools and tech you can use.

I have a recommended list of those tools, the ones I’ve used in business and can stand by.

If you’re not sure where to start to improve these categories, watch this video and try out my suggestions. Your churn rate will thank you for it.

In each of these 8 categories, I’m going to recommend 3 tools. The categories are:

- Adoption Management
- Co-Browsing
- Calendar
- Surveys
- Metrics
- Helpdesk
- Screen Recording
- Status Page

You need a solution for each of these 8. If you don’t, then there are parts of your customer’s journey that will let you and your customer down.

There is no miracle cure-all for crushing churn rates. It’s all about excellent customer success systems.

But I’m not going to apologize for that.

You’re a business founder, SaaS owner or entrepreneur, right?

That means you’ve got to roll up your sleeves and fight the hard fight, figuring out how to grow and scale your business. It’s not easy, but it is worth it.

Got any other favourite tools you think other SaaS founders should know about? Add them in a comment on the video right here.

Dan “circling the answers for you” Martell

Don't forget to share this entrepreneurial advice with your friends, so they can learn too: https://youtu.be/pwdm6a1FwVM

Learn how to scale, grow and exit with Dan Martell and some of the top SaaS Founders in the business on the Escape Velocity show: http://bit.ly/2vWF03N

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ABOUT DAN MARTELL
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“You can only keep what you give away.” That’s the mantra that’s shaped Dan Martell from a struggling 20-something business owner in the Canadian Maritimes (which is waaay out east) to a successful startup founder who’s raised more than $3 million in venture funding and exited not one... not two... but three tech businesses: Clarity.fm, Spheric and Flowtown.

You can only keep what you give away. That philosophy has led Dan to invest in 33+ early stage startups such as Udemy, Intercom, Unbounce and Foodspotting. It’s also helped him shape the future of Hootsuite as an advisor to the social media tour de force.

An activator, a tech geek, an adrenaline junkie and, yes, a romantic (ask his wife Renee), Dan has recently turned his attention to teaching startups a fundamental, little-discussed lesson that directly impacts their growth: how to scale. You’ll find not only incredible insights in every moment of every talk Dan gives - but also highly actionable takeaways that will propel your business forward. Because Dan gives freely of all that he knows. After all, you can only keep what you give away.

DOWNLOAD: EBR Flow Planner™ - 9 Box Model to Run Your Executive Business Reviews, Retain High-Value Clients & Increase Expansion Revenue - https://bit.ly/3jlambq

Видео The 8 Must-Have Tools for Flawless Customer Success канала Dan Martell