The 6 pillars of the Customer Experience Framework - An introduction

How to work on Customer Experience and what elements are important when it comes to Customer Experience Management?

I explain in this video, using LEGO. It is important to organize and work systematically on CX. This video is a perfect explanation.

The six pillars are:
1. CX Strategy
2. Voice of the Customer
3. Metrics, Measurement and ROI
4. CX Design
5. Organizational Alignment
6. CX Culture

Do you want to learn more on my CX Masterclass, where we train you indepth in these 6 pillars: https://nienkebloem.nl/masterclass/

And of course you are welcome to register for my monthly CX Greetz: https://nienkebloem.nl/subscribe-newsletter/

What is most important for me, is to help YOU in your quest for customer centricity. So please let me know your challenges and if you like the video, give me a like :-)

Видео The 6 pillars of the Customer Experience Framework - An introduction канала Nienke Bloem