The Formula For Great Customer Experience (Light Series part 1)

How to deliver a great customer experience.
Everyone tell you to be customer centric but no one shows you how to do it.
We have a formula that helps you give a great customer experience

Relevance ( Personalised and meaningful)
offer the customer what they want when they need it .

Reliability
Keep the brand promise

Responsiveness ( Listen. Understand. Act.)
Listen and listening not with the intent to respond listing to understand. Understanding with the view to act.

Convenience ( choice, consistency, and timeliness)
Be where the customer needs you .

Видео The Formula For Great Customer Experience (Light Series part 1) канала Vusi Thembekwayo