North Miami Beach OBGYNs : Why Do Patients Have to Chase Their Own OBGYN Results?

#obgyn #patients #labresults

A patient had a Pap smear. Over a week and a half passed with no follow-up call. She called the office herself. The results were normal.
She gave the practice one star. And she was right to.
Good news still needs to be delivered. A patient who receives no call after a Pap smear has no basis for assuming the silence means everything is fine she only knows that no one reached out. That is not a communication standard. That is the absence of one.
According to Medical Mutual's risk management guidance, failure to follow up on test results is one of the fastest-growing areas of malpractice litigation in outpatient medicine. The Joint Commission identified closed-loop communication for test results as essential to patient safety. A closed loop requires that the patient receive the result not that the result is waiting for her if she calls.
A thirty-second message closes this loop. One star was the cost of not making it.

WHAT THIS VIDEO COVERS:
A real OBGYN one-star review where normal Pap results were never communicated the patient had to initiate the call herself
Why "no news is good news" is not a communication standard it is the absence of one
Why normal results require active outbound communication, not just abnormal ones
What the Joint Commission says about closed-loop test result communication
The 30-second contact that prevents this review and the workflow that makes it happen consistently
How Staffingly's Virtual Medical Assistants build outbound results tracking and proactive patient notification into every lab follow-up workflow

KEY STATS FROM THIS VIDEO:
Failure to follow up on test results is the fastest-growing malpractice area in outpatient medicine (Medical Mutual Risk Management)
Closed-loop communication for results requires patient receipt confirmation not just result processing (Joint Commission Quick Safety, 2019)
18% of patients with missed results experience measurable harm; harm unknown in 28% more (Hickner et al., PMC research)
75% of missed result communications involve abnormal results but 25% involve normal ones (Archives of Internal Medicine / Hickner study)
49% of patients report healthcare providers do not always listen or follow through (AAPA Harris Poll, 2023)
Staffingly clients save up to 70% on administrative costs vs in-house hiring

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CONNECT WITH STAFFINGLY:
Website: staffingly.com
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Staffingly, Inc. is a U.S.-based healthcare outsourcing company serving 800+ providers across OB-GYN, primary care, behavioral health, and more. Our Virtual Medical Assistants track outstanding lab results, contact patients proactively when results are received normal or not and document every communication in the patient record. No patient should have to call the office to find out what happened to her Pap smear. HIPAA certified, SOC 2 Type II, ISO 27001, and HITRUST compliant. Lab result follow-up and patient communication support for OBGYN practices available nationwide.

For informational purposes only. Not applicable to specific clinical situations.

Видео North Miami Beach OBGYNs : Why Do Patients Have to Chase Their Own OBGYN Results? канала Staffingly, Inc