Transport for London | The Complainers | Reel Truth Documentary

Last year, 38 million complaints were lodged against corporations in the UK, and as the public's expectations of customer service rise, companies are finding new ways of handling grievances. This series tells the stories of the back-and-forth between some of the nation's most persistent complainers and the businesses and councils that deal with their issues. In the first edition, staff at Transport for London deal with a cyclist who deploys a strange array of tools to defend his position on the road.

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