Demand Forecast in Workforce Optimization for Customer Service | Overview

Provides an overview of Demand Forecast in Workforce Optimization for Customer Service Management. 

Chapters:
00:00 Intro
00:38 Predict future resource requirements
02:21 Schedule agents to optimize performance

Role required: sn_csm_wfo_workspa.manager

This video was recorded in the Zurich release.

For more information, see:

ServiceNow product documentation:

Demand Forecast in Workforce Optimization for Customer Service: https://www.servicenow.com/docs/bundle/zurich-customer-service-management/page/product/workforce-optimization-for-customer-service-configurable/concept/explore-demand-forecast-configurable-wfo-cs.html

ServiceNow Training and Certification:
http://www.servicenow.com/services/training-and-certification.html

ServiceNow Community:
https://community.servicenow.com/community

ServiceNow TechBytes Podcast:
https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455

For general information about ServiceNow, visit: http://www.servicenow.com

Видео Demand Forecast in Workforce Optimization for Customer Service | Overview канала ServiceNow Documentation