IT Helpdesk : Access Active Directory from Windows 10 | RSAT + Helpdesk Setup - Part 4

In Part 4 of the IT Helpdesk Lab series, we focus on setting up a real-world help desk environment by accessing Active Directory from a Windows 10 client machine.

This video demonstrates how help desk technicians (Level 1–3) interact with domain environments without direct access to the domain controller.

What You’ll Learn:
Logging in with a Helpdesk domain account
Installing RSAT (Remote Server Administration Tools)
Accessing Active Directory Users and Computers (ADUC) from Windows 10
Understanding permission levels in IT support roles
Basic Windows troubleshooting (keyboard/language settings)
Introduction to remote support tools (TeamViewer)

This is a practical, real-world simulation designed for beginners entering IT support, help desk, or system administration roles.

Required Downloads
- VirtualBox
https://www.virtualbox.org/wiki/Downloads
- Windows 10 ISO
https://www.microsoft.com/software-download/windows10
- Windows Server ISO (Evaluation)
https://www.microsoft.com/en-us/evalcenter
- RSAT Tools (Windows 10 Optional Features)
https://learn.microsoft.com/en-us/windows-server/remote/remote-server-administration-tools
- TeamViewer
https://www.teamviewer.com/en/download/windows/
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Видео IT Helpdesk : Access Active Directory from Windows 10 | RSAT + Helpdesk Setup - Part 4 канала Seye_xiv