How to use the knowledge base
Demonstrates the knowledge base from the end-user self-service perspective. Introduces the knowledge home page from a portal view. Shows how to browse and search for articles, view articles and provide feedback, and post questions.
This video applies to UI16, the latest version of the user interface, in the New York release. It may apply to future releases as well.
UI16 is the default user interface for new instances, starting with the Geneva release. To get UI16 on upgraded instances, the UI16 plugin must be activated.
Role required: None
For best video quality, increase your player resolution to 1080p.
This video covers:
00:12 Accessing the Knowledge home page
01:35 Browsing and searching for articles
03:43 Viewing articles and providing feedback
05:24 Posting questions
For more information on the knowledge base see:
ServiceNow product documentation:
Knowledge Management guide for users: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge-management/reference/get-started-knowledge-end-users.html
Search the knowledge base: https://docs.servicenow.com/bundle/newyork-customer-service-management/page/product/customer-service-management/task/t_SearchTheKnowledgeBase.html
Social Q&A: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/social-qanda/concept/c_SocialQAndA.html
Subscribe to a knowledge base: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge-management/task/subscribe-to-knowledge-base.html
ServiceNow Training and Certification:
http://www.servicenow.com/services/training-and-certification.html
ServiceNow Community:
https://community.servicenow.com/welcome
ServiceNow TechBytes Podcast:
https://community.servicenow.com/community/experts-corner/techbytes-podcasts
For general information about ServiceNow, visit: http://www.servicenow.com/
Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Видео How to use the knowledge base канала ServiceNow Support
This video applies to UI16, the latest version of the user interface, in the New York release. It may apply to future releases as well.
UI16 is the default user interface for new instances, starting with the Geneva release. To get UI16 on upgraded instances, the UI16 plugin must be activated.
Role required: None
For best video quality, increase your player resolution to 1080p.
This video covers:
00:12 Accessing the Knowledge home page
01:35 Browsing and searching for articles
03:43 Viewing articles and providing feedback
05:24 Posting questions
For more information on the knowledge base see:
ServiceNow product documentation:
Knowledge Management guide for users: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge-management/reference/get-started-knowledge-end-users.html
Search the knowledge base: https://docs.servicenow.com/bundle/newyork-customer-service-management/page/product/customer-service-management/task/t_SearchTheKnowledgeBase.html
Social Q&A: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/social-qanda/concept/c_SocialQAndA.html
Subscribe to a knowledge base: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge-management/task/subscribe-to-knowledge-base.html
ServiceNow Training and Certification:
http://www.servicenow.com/services/training-and-certification.html
ServiceNow Community:
https://community.servicenow.com/welcome
ServiceNow TechBytes Podcast:
https://community.servicenow.com/community/experts-corner/techbytes-podcasts
For general information about ServiceNow, visit: http://www.servicenow.com/
Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Видео How to use the knowledge base канала ServiceNow Support
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