Service Catalog administration overview

Provides an overview of ServiceNow service catalog administration.

This video applies to UI16, the latest version of the user interface, in the New York release. It may apply to future releases as well.
UI16 is the default user interface for new instances, starting with the Geneva release. To get UI16 on upgraded instances, the UI16 plugin must be activated.

Role required: catalog_admin

For best video quality, increase your player resolution to 1080p.

This video covers:
00:26 Introduction
00:52 Categories
01:34 Catalog items
02:45 Service requests
04:57 Service Catalog management roles

For more information on Service Catalog administration, see:

Service Catalog: https://docs.servicenow.com/bundle/newyork-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogManagement.html

Service Catalog management terms and roles: https://docs.servicenow.com/bundle/newyork-it-service-management/page/product/service-catalog-management/reference/r_ServiceCatalogManagementTermsandRoles.html

ServiceNow Training and Certification:
http://www.servicenow.com/services/training-and-certification.html

ServiceNow Community:
https://community.servicenow.com/welcome

ServiceNow TechBytes Podcast:
https://community.servicenow.com/community/experts-corner/techbytes-podcasts

For general information about ServiceNow, visit: http://www.servicenow.com/

Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.

Видео Service Catalog administration overview канала ServiceNow Support