How to Empathize in Call Center Customer Service | Scripts, Mock Calls
Here are 6 recordings of customer service scenarios demonstrating different ways to empathize with customers. Depending on the situation that each customer is in, empathy statements can slightly vary. Each mock call contains scripts and explanations.
00:00 Description
00:22 1. A casual mention of an unfortunate event
02:21 2. Emotional/chatty customer
07:00 3. Excited customer
09:00 4. No resolution, verbally abusive, wrong customer
12:37 5. No resolution, calm, wrong customer
15:50 6. Company’s fault
19:28 SUMMARY
Text format of this video: https://kwestyon.com/how-to-show-empathy-in-customer-service-call-center/
#customerservice #callcenter #empathy #bpo #bpocompany
Видео How to Empathize in Call Center Customer Service | Scripts, Mock Calls канала Kwestyon
00:00 Description
00:22 1. A casual mention of an unfortunate event
02:21 2. Emotional/chatty customer
07:00 3. Excited customer
09:00 4. No resolution, verbally abusive, wrong customer
12:37 5. No resolution, calm, wrong customer
15:50 6. Company’s fault
19:28 SUMMARY
Text format of this video: https://kwestyon.com/how-to-show-empathy-in-customer-service-call-center/
#customerservice #callcenter #empathy #bpo #bpocompany
Видео How to Empathize in Call Center Customer Service | Scripts, Mock Calls канала Kwestyon
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