Proactive Problem Management – What It Really Means!

Matthew Bowles, Director of Professional Services, Pink Elephant
Brian Curry, Senior Account Manager, Pink Elephant

They’re back – the industry’s favorite IT Service Management duo. Matt and Brian will be continuing their ITIL® process management series in this enlightening webinar. They will present a two part discussion on ITIL’s Problem Management process. Matt will profile the key differences you need to know about creating and managing a proactive process as opposed to one that is reactive. Which do you have? Matt will help you understand why this is a very important distinction! In part two, Brian will profile PinkATLAS™. This valuable resource is your 'consultant in a box'! It’s an online resource containing hundreds of documents, templates, process maps, webinars, podcasts, how-to checklists, and more. Matt and Brian will show you how you can use PinkATLAS to successfully implement Problem Management in your organization.

Did you miss their webinar on Change Management? No Problem! Listen to it now.
Click below.

https://www.youtube.com/watch?v=zLyRggpGKoM&t=67s.

Видео Proactive Problem Management – What It Really Means! канала PinkVIEWS