Inside Shopify UX S2 EP04 | Designing complex systems

Host UX Director Lola Oyelayo-Pearson chats to Senior UX Manager Christine Zoltok and Staff Service Designer Roxi Nicolussi about finding flexibility in complexity.

Chapters:
00:00 – Intro
04:23 – Changes to Shopify's Checkout
10:41 – A service-design approach
14:24 – Reducing complexity
17:27 – Stewarding against dark patterns
22:42 – Superpower skills for tackling complexity
30:09 – Fortune teller questions

Full transcript: https://ux.shopify.com/inside-shopify-ux-s2-ep04-7fd3cd0d666
TL;DL? Read the blog-post summary: https://ux.shopify.com/designing-complex-systems-abfa43bb9408

Shopify is building the future of commerce, but who are the people building it? The Inside Shopify UX podcast introduces some of the leaders and crafters on our UX team and asks them to explain the big commerce problem their team is trying to solve, and gives the real talk on some of the industry's challenges and questions.

Listen to learn more about the complex UX challenges our team is solving and how we're making it easier for entrepreneurs to thrive.

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Or listen on your favorite podcast app or via Anchor: https://anchor.fm/inside-shopify-ux

Credits:
Produced by Jen Shaw, UX Communications and Marketing
Assisted by Isabelle Hamel Carassi, Merchant Services Coordinator
Edited by Michael Busse, Technical Production Operator
Artwork by Senior Illustrator Alisha Giroux, Senior Culture Designer Dani Chavez Ackermann, and Broadcast Motion Graphics Artist Trevor Silvani
With music by Senior UX Manager Matt Griffin (silentquietspaces.com)

Видео Inside Shopify UX S2 EP04 | Designing complex systems канала Shopify