Why Every Voice Matters: How a Hospital Outburst Shaped a Healthcare CEO

At 16, a single interaction redefined how Kristen Yntema views leadership.

In this clip from Last Visit First, the President and CEO of AuthoraCare Collective recalls a formative experience working as a hospital unit secretary. After witnessing a physician's outburst, Kristen made a silent vow: if she ever reached a leadership role, she would ensure every team member felt safe to speak, share ideas, and contribute to the mission.

Healthcare is a team sport, and Kristen’s "Safe to Speak" philosophy is a reminder that no role is more important than another when it comes to the sacred work of patient care.

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Видео Why Every Voice Matters: How a Hospital Outburst Shaped a Healthcare CEO канала Last Visit First