How Knowbler is Augmenting Knowledge Workflows and Elevating Support Outcomes for Syntellis

In the era of digital transformation, customers expect to find their own solutions rather than connecting with a support representative. While there are a plethora of ways to make it happen, maintaining a consistent and superior knowledge base (KB) is indispensable.

But with the wealth of data scattered across disparate sources, how would you effortlessly convert it into valuable knowledge articles?

This is where Knowbler comes into play. As the world’s first LLM-powered knowledge-centered customer service product, it automatically documents case resolution on pre-defined templates, thereby accelerating knowledge creation. Leveraging it has helped Syntellis Performance Solutions, a leading software company, experienced remarkable transformation in their knowledge management practices.

Dive deeper as Philip Gammill, Technical Support Engineer, and Heather Stratton, Manager, at Syntellis share their first-hand experience with Knowbler and their journey to unlocking the true potential of their data.

Видео How Knowbler is Augmenting Knowledge Workflows and Elevating Support Outcomes for Syntellis канала SearchUnify