4/24 Ask the Expert: CSM Advanced Work Assignment

In this session, we will introduce you to the latest in our ServiceNow platform innovations for routing and assigning work. Advanced Work Assignment enables organizations to manage work proactively by availability, capacity, and skills. By attending this webinar, you will see the power behind Advanced Work Assignment and use it to optimize the customer experience while driving operational efficiency. Join Prithvi Yoganand and Jeff Hoffman from the Customer Service Management product management team to learn how to get started.

What is Advanced Work Assignment?
Defining Service Channels
Creating and Managing Queues
Managing overflow strategy
Assigning work items using AWA
Skill based routing

Видео 4/24 Ask the Expert: CSM Advanced Work Assignment канала ServiceNow - Now Community