How Predictive Intelligence helps us in creating tickets via Agent Workspace and Service Portal

ServiceNow Predictive Intelligence is the next thing you want to use to improve the experience for your agents and users. We will explain how it helps the agents and users by automatically populating required fields, such as category or service. We will also explain how we started small with Predictive Intelligence and what the possible next steps are.
https://community.servicenow.com/community?id=community_blog&sys_id=ae136e57db85d8102be0a851ca961938
Speaker
Wouter de Waal
Certified Master Architect.
Wouter has recently became a ServiceNow Certified Master Architect. He is a ServiceNow developer, consultant and trainer for over 8 years at Fruition Partners NL. During this period he specialized in User Experience and implemented ServiceNow at many global customers. Wouter is constantly following the latest innovations and always willing to share his knowledge!

Видео How Predictive Intelligence helps us in creating tickets via Agent Workspace and Service Portal канала ServiceNow Community