Episode 5: What Drives True Customer Loyalty in Telco?

JP and Will are joined by Marbue Brown, Founder and CEO of The Customer Obsession Advantage, to unpack the shift from transaction-based operations to true customer obsession. Drawing on deep industry insights, Marbue breaks down the critical friction points, from network resilience gaps to rigid retail policies, and shares how telco brands can rebuild genuine consumer trust.

Видео Episode 5: What Drives True Customer Loyalty in Telco? канала Shikatani Lacroix Design