The Importance of Measuring What Matters - BCX Chicago 2022 Panel

Panelists:
Stephen Griffin | SVP, Director of the Retail Distribution Planning Group | Regions Bank
EJ Kritz | EVP, Training & Customer Experience | apc – powering the human experience
Sérgio Magalhães | Director of Branch of the Future Department | Millennium bcp
Staci Shedd | Head of Customer Experience & WOW! Employee Engagement Strategy & Support | TD Bank

Moderator:
Jean-Pierre Lacroix | President | SLD

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