R360 CX: Lexmark

Outtake from R360 CX - Spring 2026 with Lexmark

The decision to partner with Coveo for mission-critical search functionality to address the operational burden of maintaining such systems internally. Key points include:
- Internal Burden: Owning and managing search internally is difficult when an organization lacks specialized search experts.
- Modernization Goals: The objective was not just a short-term modernization project, but a strategy for long-term maintenance.
- Search as a Service: By partnering with Coveo, the organization treats search like other web technology that is provided "as a service".
- Future-Proofing: This partnership ensures search capabilities remain modern over time, rather than becoming outdated shortly after a typical 12-month development project is completed.
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Видео R360 CX: Lexmark канала CoveoAI