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Scaling Customer Engagement While Empowering Agent Value
Discover how Xero was able to improve the service and support experience for both customers and agents alike using Coveo AI-powered search and recommendations technology. Airdre Knox, Nigel Piper, and Ben Gilmore discuss how delivering relevant content at scale has empowered customers to self-serve and agents to do more within their roles.
Видео Scaling Customer Engagement While Empowering Agent Value канала CoveoAI
Видео Scaling Customer Engagement While Empowering Agent Value канала CoveoAI
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16 ноября 2019 г. 2:38:12
00:04:23
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